TERMS & CONDITIONS

1. Booking Information

• How to Book: Through contact form, email, whatsapp or call.

• Trial Day: A 59 € trial day in advance is required for first-time overnight stays. If your dog displays unsocial or disruptive behavior, we reserve the right to decline further bookings.

2. What to Bring

• Dog’s passport.

• Food, snacks and toys.

3. Updates and Communication

• Daily updates, including photos and videos, will be sent via WhatsApp.

4. Payment Options

• Payments are kindly requested in advance and can be made by cash, Payconiq, or bank transfer. 

5. Health Requirements

• Dogs must be vaccinated with up-to-date DHP (valid 3 years), Leptospirosis (valid 1 year), and Kennel Cough (valid 1 year).

• The vaccinations must have taken place at least 21 days before the stay.

• The vaccinations must cover the entire period of stay.

• A negative rapid home Giardia test (max 7 days old) with dog’s name and date in photo is required before check-in.

  *Test kits are available via bol.com, amazon.be, or your vet. We can also send one on request (fee applies).

• Dogs must be flea-free.

• Spaying or neutering is required for dogs over six months old.

• Rabies vaccination is mandatory for dogs come from abroad.

6. Unacceptable Breeds

• We cannot accommodate breeds prone to aggression or excessive barking, such as Pit Bulls, Rottweilers, or Cane Corsos.

7. Owner Responsibilities

• Owners must supply food for their dog’s stay. If needed, we can supply food at an additional cost.

• Owners are responsible for covering the cost of any damages their dog may cause to our property.

• Hondinn is not liable for kennel cough outbreaks. Any related vet or medication costs will be charged to the owner.

• In case of illness or emergency, Hondinn has the right to consult a licensed veterinarian. All costs will be charged to the owner.

• Owners must provide an emergency contact who can collect the dog if needed.

• By booking with Hondinn, you consent to photos or videos of your dog being shared privately with you and potentially on our social media, unless you opt out in writing.

8. Policies

• Despite best care and supervision, Hondinn cannot be held responsible for injury, escape, or loss of life due to unforeseen behavior, medical complications, or events beyond our control.

• Hondinn reserves the right to refuse entry if health, vaccination, or behavioral conditions are not met.

• Reservation fees are non-refundable. Cancellations made at least 7 days in advance can be credited to a future booking.

• Dogs not collected within seven days without notice will be considered abandoned.